Refund Policy
Introduction
At VIP Tickets, we are dedicated to delivering outstanding customer service and support. This Refund Policy details the circumstances under which refunds may be granted for the services we provide. By using our services, you acknowledge and agree to the terms outlined in this Refund Policy.
Eligibility for Refunds
Refund eligibility is governed by the policies of the airlines and service providers involved in your booking. VIP Tickets serves as an intermediary between you and these providers, primarily American Airlines. Our ability to process refunds depends on the policies and approvals of these third parties.
Conditions for Refunds
Flight Cancellations and Changes
- If American Airlines or another airline cancels or makes significant changes to your flight, you may qualify for a refund or rebooking according to the airline’s policy. VIP Tickets will assist you with the refund or rebooking process.
- If you opt to cancel your booking, your eligibility for a refund will be based on the fare rules associated with your ticket. Generally, non-refundable tickets do not qualify for refunds.
Service Fees
- Any service fees charged by VIP Tickets for bookings, processing, or other services are non-refundable unless otherwise specified.
Refund Requests
- To initiate a refund request, please contact our customer service team. Be sure to include your booking details and the reason for the request. Our team will evaluate your request and coordinate with the airline or service provider to determine your refund eligibility.
Processing Refunds
- Timeframe: The time it takes to process refunds can vary based on the airline or service provider. Once a refund is approved, it may take 7-14 business days for the amount to appear in your original payment method.
- Notification: You will receive a confirmation email from VIP Tickets once your refund request has been processed.
Non-Refundable Situations
- No-Show: If you do not show up for your flight or other booked services without prior cancellation, you will not be eligible for a refund.
- Non-Refundable Tickets: Certain ticket types, such as promotional fares or heavily discounted tickets, are non-refundable.
- Service Fees: Any service fees charged by VIP Tickets are non-refundable.
Contact Us
If you have any questions or require assistance with a refund request, please reach out to our customer service team.
